What are your hours?

Hours are by appointment only Monday-Thursday with flexibility for early morning appointments. I do not offer evening appointments at this time.

What ages do you work with?

Ages 18 and up. I will work with adolescents on a case-by-case basis and generally if I’ve already had an established relationship with the caregiver. I do not work with children or offer play therapy. Please contact me with any questions about this.

Do you take insurance?

I am in-network with Blue Cross Blue Shield, United Healthcare, UMR, and Cigna. However, benefits vary depending on the coverage of your policy. For example, I am not a Medicare provider even though the insurance companies listed above might be the carrier for your Medicare policy. Or you may have a high deductible plan that requires you to meet your deductible first before your out-of-pocket cost for sessions is lowered. In most circumstances, however, you will likely just have a small copay for sessions if I am in-network with your insurance company. Benefits are not guaranteed by your insurance company and there are some exclusions your particularly policy/insurer may have. For instance, telehealth may not be covered by your plan or your plan may exclude coverage for seeing a Licensed Marriage and Family Therapist. Feel free to contact me for more specific questions about this.

Do you offer reduced rates or a sliding scale for fees?

I have limited slots available for a reduced or negotiated rate. I do offer therapy through betterhelp.com/joy-rabon which may be helpful in the event you are uninsured, underinsured, or have difficulty paying out of pocket for regular therapy appointments as this is a subscription service that you pay directly to the site. Betterhelp.com has many features that traditional brick-and-mortar therapists are typically not able to provide due to overhead costs and scheduling constraints. You can be matched to a therapist or you can request a specific therapist. Click here to access my profile with betterhelp and to begin working with me there. If you prefer electronic communication and/or there are financial concerns for accessing therapy or if you travel or are transient but would like to stick with one particular therapist, this might be a good option for you. However, please note there are differences between subscription-based versus per-appointment services. Depending on your situation, one or the other might be best for you. Please contact me directly if you would like additional information.

What are your specialties?

My specialties include but are not limited to adjustment/transitional stress; trauma; grief/loss; anxiety and depression; relational/interpersonal conflict and growth. Click here for more information about my specialties. In addition to being a Licensed Marriage and Family Therapist, I am a Certified Clinical Trauma Professional. Although I am currently only offering psychotherapy to individuals, I do have extensive experience in working with relational issues and such issues can still be addressed through individual psychotherapy. Please note: I do not offer ESA (Emotional Support Animal) Consultations.

What is your approach or method to counseling/therapy?

Click here for more information on my approach.

Do you offer faith-based counseling?

I respect all faiths and believe attending to your unique spirituality and identification is an important part of the healing process to empower you to live congruently within your belief system and achieve peace.

What are my responsibilities as a client?

It is crucial that you are engaged and invested in the therapeutic process. While therapy can be a validating and uplifting experience, it can also be a challenging and uncomfortable one as well. Keeping appointments, following through with suggestions, and being open and willing to work on your thoughts and interactions that are impeding your journey or keeping you stuck is essential to reaching your desired destination. Telehealth appointments will require additional measures of identity verification and letting me know where you are located during our session. More information about telehealth guidelines will be outlined in the informed consent paperwork.

Do you offer telehealth/virtual therapy?

Due to the complexities that COVID-19 has brought upon our society, I have shifted my practice to an exclusively virtual/online/telehealth format until further notice. Although my personal preference is to meet in person with clients, we are currently living in a world where that is becoming more difficult to consistently do so. While this does seem somewhat limiting, it does allow for more access, flexibility, and ease while we navigate this new world.

I am licensed in the states of North Carolina and Alabama and therefore can only provide telehealth services to those who will have appointments in those states.  Telehealth/virtual/online therapy is not suitable for every case, especially those cases in which there is severe and persistent mental illness or crises that may have a potential for dangerousness or harmfulness. Feel free to contact me for further questions about telehealth and the services I offer through telehealth.

Is therapy confidential?

By law all therapy sessions are confidential and anything you discuss with me will remain confidential unless you sign a release giving permission to share certain information with certain people or other providers.  There are unique considerations related to couple/family/minor counseling that are discussed further in the consent forms. 

However, by law, therapists have a duty to IMMEDIATELY report to appropriate authorities in the below circumstances: 

  • Suspicion of abuse or neglect of child(ren), disabled person(s), or elder(s).
  • Threats or concerns of harm to self or others or if information is disclosed to me about someone who is threatening harm to self or others.